Chris Conroy Discusses Holman’s Continued Evolution & Customer Service Philosophy
Holman MarketingNovember 2nd, 2023
For nearly three decades, recently appointed CEO Chris Conroy has been a fixture at Holman. During his impressive tenure with the company, Chris has helped lead a period of tremendous growth, sustained success, and continued evolution. Recently, Chris spoke with Work Truck to reflect on his journey with Holman and offer his vision for the road ahead as our organization prepares to embark on its second century in business.
In the article, Chris touches on a number of topics including the everchanging landscape of the automotive industry and how Holman’s numerous competencies continue to intersect in support of our customers. Chris notes that Holman’s various services – fleet management, upftting, manufacturing, retail automotive, etc. – and presence across the entire automotive sector uniquely position Holman to provide holistic solutions that transcend traditional segments of the industry.
“When I think about our future goals, where we’re headed, and how our strategic vision looks, part of the reason we brought our companies together, and not just in branding, but in practice and operations, is because we see ourselves as an integrated automotive services company.”
In the article, Chris also discusses Holman’s customer service philosophy. He highlights that Holman’s promise is to ensure every interaction is welcoming and helpful as we anticipate the needs of our various customers to deliver a truly exceptional experience. This unwavering commitment to customer service is core to Holman’s identity as an organization and is rooted in our long-standing family heritage.
“Mr. Holman, the son of the founder, Steward Holman, used to remind us, ‘go out and find a customer, and do the best you can to take care of that customer, provide the best service to meet what their expectations are, and do that to the best degree that you possibly can and create a fan based on the service we provided, then you earn the right to go out and get another one’.”
Chris then dives deeper into what this means in practice for today’s B2B and B2C customers, noting the importance of maintaining strong relationships and always handling the fundamentals flawlessly. The article concludes with Chris offering his perspective on some of today’s emerging trends including electrification, autonomy, and robotics and how they’re poised to shape the future of our industry.
To read the entire article, please visit WorkTruckOnline.com. Also be sure to subscribe to our Morning Brake newsletter to stay up-to-date on the trends impacting the industry and the latest Holman news.