The Value of a Simple Yet Impactful Customer Service Philosophy

Delivering an exceptional (and consistent) customer experience in today’s dynamic business environment is no easy task. At Holman, we strive to be easy to do business with while anticipating the needs of our customers and empowering our people to easily support them. It is this focus on building long-term, strategic partnerships with our customers that continues to fuel our success.

Recently, Holman’s Canadian leadership team joined Autosphere to discuss the importance of continuing to elevate the customer experience as we help our clients optimize their fleets. In the article, Brent Scowen, who was recently appointed Managing Director in Canada, and Kathryn Foster highlighted the significant investment Holman has made in enhancing the customer support center. The enhanced customer support center is designed to bring speed, ease of use, and visibility to daily fleet management activities such as maintenance requests and status updates.

Kathryn and Romy Bria also noted that while Holman is providing simple tools that deliver insightful and actionable information, we are also focused on helping our customers leverage this information to drive meaningful change. Brent further underscored the vital role Holman’s fleet management experts, one of the company’s greatest strengths, play in delivering an exceptional customer experience.

Executive Vice President of Service Excellence Aarthi Murali wrapped-up the article by sharing how our long-standing customer service philosophy continues to provide the foundation for our business.

Please visit Autosphere.ca to read the entire article. For more information on emerging industry trends and to have the latest Holman news delivered straight to your inbox, be sure to subscribe to the Morning Brake newsletter.